Returns & Exchanges
At The Heritage Perth, we take great pride in the quality of our gourmet products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer returns or replacements specifically for products that arrive damaged, defective, or incorrect.
Contact Our Team
Notify us within 48 hours of receiving your order by emailing our support team with your order number and details of the issue.
Provide Evidence
Attach clear photographs of the damaged product and the original packaging to help our quality control team assess the claim.
Approval Review
Our team will review your request within 2 business days to determine if a refund, store credit, or replacement is appropriate.
Resolution
Once approved, we will immediately process your replacement shipment or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing