Frequently Asked Questions
Everything you need to know about our artisanal food and delivery services.
How do you ensure the freshness of your products during delivery?
We use temperature-controlled packaging and specialized courier services to ensure all perishable items from The Heritage Perth arrive at your doorstep in peak condition.
Where do you source your ingredients?
We pride ourselves on supporting local producers. Most of our ingredients are sourced directly from Western Australian farmers and artisans to ensure maximum quality and sustainability.
What is your delivery radius and schedule?
We currently deliver across the Perth metropolitan area from Monday to Saturday. Orders placed before 2:00 PM are eligible for next-day delivery.
Do you cater to specific dietary requirements?
Yes, we offer a wide range of gluten-free, vegan, and nut-free options. You can use our website filters to browse products that meet your specific dietary needs.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Can I include a personalized message for a gift order?
Absolutely. During the checkout process, you will find a 'Gift Message' field where you can write a custom note that we will include on a premium card with your order.